The following are some detailed comments on the recent OFT report on the bus industry with specific paragraph references: The fundamental issue is that the report completely ignores the fact the price is set to cover costs. 1.11 – Bus users do not appear to ‘shop around’ for local bus services. Bus users are most [...]

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The Office of Fair Trading yesterday issued a document entitled Local Bus Services:  Report on the market study and proposed decision to make a market investigation reference (www.oft.gov.uk). I used the opportunity of a long train journey to read the report and grew sadder as I progressed through it. It is often said that the [...]

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I owe Ian Morgan* (half) an apology. Back in March, I expressed the conspiracy-theory opinion that the railways wanted rail replacement services to be seen badly. Ian took me to task about this, and said that they were a customer-focussed operation who couldn’t afford to annoy their customers in this way. On the basis of [...]

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